Privacy Policy
Last updated: 8.6.26
Wave7Digital respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, or work with us.
1. Who we are
Wave7Digital is a UK-based marketing and AI consultancy.
Business name: Wave7Digital Ltd
Company number: 15052331
Website: www.wave7digital.com
Contact email: info@wave7digital.com
Business address: Brook Cottage, Ludbrook, PL21 0LL
For the purposes of UK data protection law, Wave7Digital is the data controller for the personal data described in this policy.
2. Information we collect
We may collect and use the following types of personal data:
– Contact details, such as your name, email address, phone number, company name and job title.
– Enquiry information, such as the details you provide when you contact us through our website, by email, by phone, or through LinkedIn.
– Client information, such as project correspondence, meeting notes, proposals, contracts, invoices and service delivery records.
– Website usage information, such as pages visited, approximate location, device type, browser type, referral source and interaction data.
– Marketing preferences, such as whether you have opted in to receive updates from us.
We do not intentionally collect special category data, such as health information, political opinions, religious beliefs or biometric data, through this website.
3. How we collect your information
We collect personal data when:
– You complete a contact form or enquiry form.
– You email, call, message or otherwise contact us.
– You book a meeting or consultation.
– You become a client or supplier.
– You interact with our website or online content.
– You connect with us through professional platforms such as LinkedIn.
4. How we use your information
We use your personal data to:
– Respond to enquiries.
– Arrange calls, meetings or consultations.
– Provide consultancy services.
– Prepare proposals, contracts and invoices.
– Manage client relationships and project delivery.
– Improve our website, services and communications.
– Send relevant business updates where permitted by law.
– Meet legal, accounting and tax obligations.
– Protect our business, website and systems.
5. Our lawful bases for using your data
Under UK GDPR, we rely on one or more of the following lawful bases:
– Consent: where you have asked to receive marketing updates or accepted non-essential cookies.
– Contract: where we need to process your data to provide services to you or take steps before entering into a contract.
– Legal obligation: where we need to keep records for tax, accounting or legal purposes.
– Legitimate interests: where we use your data to respond to business enquiries, manage client relationships, improve our services, protect our website, or promote relevant business services in a proportionate way.
6. Marketing communications
We may send you marketing communications if you have opted in, requested information from us, or previously engaged with us in a business context and the law allows us to do so.
You can opt out of marketing communications at any time by contacting us at [insert email] or using the unsubscribe link in any marketing email.
We will not sell your personal data to third parties.
7. Cookies and analytics
Our website may use cookies and similar technologies to make the site work, understand how visitors use it, and improve performance.
Essential cookies are used where necessary for the website to function.
If we use non-essential cookies, such as analytics or advertising cookies, we will ask for your consent where required. You can change your cookie preferences through your browser settings or any cookie controls provided on our website.
8. Who we share your data with
We may share your personal data with trusted service providers who help us operate our business, such as:
– Website hosting providers.
– Email and productivity software providers.
– Analytics providers.
– CRM or project management tools.
– Accounting, legal or professional advisers.
– Payment or invoicing providers.
We only share data where necessary and expect our service providers to protect it appropriately.
We may also share personal data if required by law, regulation, court order, or to protect our legal rights.
9. International transfers
Some of the tools and service providers we use may process personal data outside the UK. Where this happens, we will take steps designed to ensure your personal data remains protected in line with UK data protection law, such as using appropriate contractual safeguards.
10. How long we keep your data
We keep personal data only for as long as necessary.
As a general guide:
– Enquiry data: up to 24 months after the last interaction.
– Client and project records: up to 7 years after the end of the client relationship, where needed for legal, tax or accounting purposes.
– Marketing data: until you unsubscribe or we decide the information is no longer relevant.
– Website analytics data: for the period set by our analytics provider or cookie settings.
We may keep data for longer where required by law or where necessary to establish, exercise or defend legal claims.
11. How we protect your data
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. These may include secure systems, access controls, password protection, software updates and careful selection of service providers.
No website or online service can be guaranteed to be completely secure, but we take data protection seriously and review our approach where appropriate.
12. Your rights
Under UK data protection law, you may have the right to:
– Access the personal data we hold about you.
– Ask us to correct inaccurate or incomplete data.
– Ask us to delete your data in certain circumstances.
– Ask us to restrict how we use your data.
– Object to our use of your data in certain circumstances.
– Ask for a copy of your data in a portable format.
– Withdraw consent where we rely on consent.
To exercise your rights, contact us at info@wave7digital.com
13. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.